We have outsourced our entire operation. As our suppliers are responsible for availability, why do we still need monitoring?

What is external monitoring?

Is installation work performed on the customer premises?

Where is availability monitored from?

Can monitoring be integrated with our internal system?

We are already monitoring our infrastructure internally. Why do we need extra monitoring?

How often can we get reports?

We have several clusters behind our load balancer. Can they be monitored?